Refund Policy
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REASONS FOR NOT RECEIVING A FULL REFUND
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Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
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Any item that is returned more than 14 days after delivery.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theaegeantouch.com
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@theaegeantouch.com and send your item to: Encods Trade and Consultancy Limited Safestore Ltd, Unit 1, Highgate Retail Park, Middleway, Birmingham, B12 0DG
SHIPPING
To return your product, you should mail your product to: Encods Trade and Consultancy Limited
Safestore Ltd, Unit 1, Highgate Retail Park, Middleway, Birmingham, B12 0DG
If you are returning an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.